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Refund Policy Online Courses

Before making your purchase for an online course please ensure that you have read and understood the details there. Refunds will only be made should Neucom fail to make the online course available.

Refund Policy Taught Courses

Cancellations regarding orders:

Refunds will only be made should Neucom cancel the scheduled course for any reason.

Should the named delegate be unable to attend the scheduled course then they may send a substitute; or, attend any later course provided that they, or their substitute, do so within the next twelve calendar months.

Delegates, or their substitutes, will be required to cover the cost of light refreshments and lunches incurred on the course that they finally attend. These costs will not exceed £45 per day during the 2010 period.


CC/Debit Cards

Credit Card purchases are refunded to the card used for the application.



Cheque refunds will be refunded not sooner than 14 days after the original cheque has cleared. Refunds will be in the form of a cheque issued by the Institute or its data processor.