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Refund Policy For Online Courses

Before making your purchase for an online course, please ensure that you have read and understood the details there. Refunds will only be made should Neucom fail to make the online course available.

Refund Policy For Taught Courses

Refunds will only be made should Neucom cancel the scheduled course for any reason.

Where a delegate pays for a course but is subsequently unable to attend, they may send a substitute; or, they or their sbstitute may attend any later course to the same value provided they, or their substitute, do so within twelve calendar months of the original course date.

Delegates or substitutes will be required to cover the delegate day rate on the course they eventually attend but these costs will not exceed £54 per day plus VAT during the 2018/19 period.

 

CC/Debit Cards

Credit Card purchases are refunded to the card used for the application.

 

Cheques

Cheque will be refunded 14 days after the original cheque has cleared.