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Neucom’s course is approved by the Institute of Industrial Accident Investigators (IIAI) and addresses key findings from the IIAI Ten Year Studies. The course introduces delegates to advanced, investigative, interviewing skills to enhance the execution of interviews and the awareness and practical application of learning from the fields of social and cognitive psychology. Overall, an aim is to equip those who are, or could be, required to interview in the course of their employment with an in-depth understanding of the process (see IIAI Core Aims and Objectives here).

A ‘stand alone’, certificated course of study open to all, it also satisfies the advanced interviewing component of the IIAI Diploma in Industrial Accident Investigation and Analysis and is, therefore, suitable for those who are pursuing that award.

The course (50% of which is practical) runs over two consecutive days and allows delegates to absorb key theoretical aspects whilst monitoring and improving their practical skills. Amongst the many topics covered...

  • Pre-interview planning and preparation;
  • Mid and post-interview evaluation;
  • Paralinguistics, body language, non-verbal communication;
  • The processes of memory;
  • Lying and deception;
  • TA theory;
  • Techniques used by enforcement agencies world-wide;
  • Individual presentation and interpersonal skills;
  • The structuring of questions;

  • Appropriate and inappropriate forms of questioning and their effects on interviewees;
  • The common, major short-falls with interviews and written reports.


Delegates will also gain insight into how their interview style and behaviour is perceived by others as the practical sessions allow post-interview feed-back from interviewees.

Date: 2020 dates to be confirmed.

Duration: Two days.

IIAI Approved: Yes.

IIAI Examined: Yes (also see note).

IIAI Certificated: Yes.

Venue: Holiday Inn, Taunton.

Cost: £395 per person plus VAT.

Price includes teas/coffees, refreshments and lunches. Excludes accommodation.


IIAI/IIRSM Members please keep an eye on the courses area of the IIAI site and please take note of the information currently appearing there in relation to the old scheme Diploma.


Organisations are invited to contact us regarding in-house delivery rates.